What should a server do if they are unsure about a customer's question regarding the menu?

The most appropriate course of action for a server uncertain about a customer's question regarding the menu is to inform the customer that they will check with a manager or a knowledgeable staff member. This approach demonstrates professionalism and a commitment to providing accurate information. Customers appreciate servers who prioritize their dining experience and ensure they receive correct details about the menu, such as ingredient inquiries, dietary restrictions, or preparation methods. By seeking help from someone more informed, the server not only maintains customer trust but also enhances the overall dining experience, showing that they are attentive and willing to go the extra mile for customer satisfaction. This practice fosters a supportive team environment and mitigates the risk of providing misleading or incorrect information.