What action should a server take if a customer appears dissatisfied with their meal?

A server should take proactive measures to address a customer's dissatisfaction, and asking if they would like a replacement or if there is another way to resolve the issue is the best approach. This response shows attentiveness to the customer's needs and a willingness to make their dining experience more enjoyable.

When a customer expresses dissatisfaction, it is a chance for the server to demonstrate good service and restore the customer's faith in the establishment. Offering a replacement or discussing options for resolution not only seeks to rectify the problem but also shows the customer that their concerns are valued. This may help turn a potentially negative experience into a positive one, encouraging the customer to return in the future.

In contrast, other options may lead to a lack of communication and could worsen the customer's feelings. Ignoring the situation or discussing it with other customers does not address the problem at hand and can further alienate the dissatisfied customer. An engaged and responsive approach through dialogue is essential in the hospitality industry.